Terms and conditions of use of the www.monisgreens.com internet portal and its complaints policy
The purpose of these terms and conditions is to set out the terms and conditions for the delivery of goods via the www.monisgreens.com website.
1. Definitions of basic terms
1.1 The Portal is the www.monisgreens.com website, including all of its subdomains.
1.2 The Terms and Conditions are these Terms and Conditions for the use of the www.monisgreens.com website.
1.3 The operator of the Portal is the company MONICA TRADING, s.r.o., with registered office at Hviezdoslavova 1417/62, 905 01, Senica, ID No.: 56 399 111, VAT No.: 2122295461, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No.: 57169/T:. For the purposes of these Terms and Conditions, hereinafter referred to as “Seller“.
1.4 The Buyer is any natural person who is a consumer within the meaning of § 52 par. 4 of the Civil Code (hereinafter referred to as “Consumer“) or a legal person and a natural person in the capacity of an entrepreneur within the meaning of Art. 2 of the Commercial Code (hereinafter also referred to as the “Entrepreneur” and together with the Consumer hereinafter referred to as the “Buyer“), who enters into a contractual relationship with the Seller on the basis of a Purchase Contract concluded remotely via e-commerce. The provisions of Article 10 shall apply preferentially to the relations arising between the Seller and the Buyer – Entrepreneur, who acts within the scope of his/her entrepreneurial authorisation when concluding and performing the contractual relationship with the Seller. of these Terms and Conditions.
1.5 The Order Form is a form in the e-commerce on the Portal, through which the Buyer can conclude a Purchase Contract with the Seller,
1.6 An Order is a submitted Order Form containing all mandatory information about the Buyer, which the Buyer has filled in on the Portal, and the moment of submitting a duly filled in Order Form with all mandatory details, clicking on the “Order with payment obligation” box or another box with a similar meaning becomes a proposal to enter into a Purchase Contract; otherwise the Order is not binding for the Seller.
1.7 The Regulation is Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data
1.8 The Consumer Protection Act is Act no. 250/2007 Coll. on consumer protection and on amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offences, as amended.
1.9 The Act on Consumer Protection in Distance Selling is Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded away from the seller’s business premises and on amendment and supplementation of certain laws.
1.10 The Civil Code is Act No. 40/1964 Coll. Civil Code as amended.
1.11 The Commercial Code is Act No. 513/1991 Coll. Commercial Code as amended.
1.12 The Purchase Contract is a purchase contract between the Seller and the Buyer concluded remotely, i.e. via electronic means – the Internet, under which the Seller undertakes to sell the Goods to the Buyer on the basis of a binding Order delivered to the Seller and the Buyer undertakes to pay the specified purchase price for the Goods. The Purchase Contract and the manner of its conclusion are further specified in Article 2 of these Terms and Conditions.
1.13 For the purposes of these Terms and Conditions, Goods are the Goods placed on the Portal in the list of Goods which the Seller normally supplies to its Customers on the basis of Orders. This list of Goods does not guarantee the immediate availability of all Goods listed therein.
1.14 The supervisory authority is the Slovak Trade Inspection (SOI), whose identification and contact details are listed on the website www.soi.sk.
1.15 Parties means the joint designation of the Seller and the Buyer.
1.16 Electronic message means a message sent via internet email communication via the email inbox of either Party or an electronic message sent via social networks of either Party, unless otherwise provided in these Terms and Conditions.
1.17 without undue delay means the performance of a particular obligation under these Terms and Conditions by either Party at the earliest opportunity / within the earliest possible time according to the objective possibilities of the Party, but no later than 3 days from the date of the obligation.
1.18 Confirmation of the order is the acceptance of the proposal for conclusion of the Purchase Contract by the Seller pursuant to Art. 2. 2. of these Terms and Conditions on the basis of the Buyer’s Order, whereby the Order Confirmation contains all mandatory elements of the acceptance of the Order – proposal for conclusion of the Contract, in particular:
a) the name and quantity of the Goods ordered,
b) the Seller’s business name and registered office and its contact details,
c) the Buyer’s details and contact details,
d) the total price of the Goods ordered, including packaging, delivery and transport costs,
(e) payment and delivery terms,
f) information about the Buyer’s (Consumer’s) right to withdraw from the Contract without stating a reason (if this right of the Consumer arises under the law) within 14 days from the date of delivery of the Goods, together with information about the procedure for exercising this right, as well as that if the Buyer exercises this right, he/she will bear the costs of returning the Goods himself/herself or information about the impossibility of withdrawing from the Contract.
1.19 Contact details of the Seller: the contact details for filing a complaint or any other complaint or message are MONICA TRADING, s.r.o., with registered office at Hviezdoslavova 1417/62, 90501, Senica, email: office@monisgreens.com, tel. č. +421 948 922 588.
2. Order of the Goods and conclusion of the Purchase Contract
2.1 If the Buyer is interested in any of the Goods offered by the Seller in the e-shop, the Buyer shall place the selected Goods in the virtual shopping cart and proceed to fill in the Order Form specified in clause 1.5. 5.1 of the Terms and Conditions, which contains the essential elements necessary for the conclusion of the Contract.
2.2 For the valid conclusion of the Purchase Contract in the e-shop, the Buyer is obliged to fill in all the data in the Order Form marked as mandatory and to select the method of payment of the purchase price in accordance with Art. 3 of these Terms and Conditions.
2.3 After completing all the required data, the Buyer agrees to these Terms and Conditions through the designated field in the Order Form. By clicking on the “Order with payment required” box or any other box with a similar meaning, the Buyer enters the Order.
2.4 An Order which is delivered to the Seller shall be deemed to be a proposal to enter into a Purchase Contract with the Seller. The Buyer acknowledges that in order to validly conclude the Purchase Contract, the Buyer is obliged to properly and truthfully fill in all data marked as mandatory in the Order Form. The Order Form delivered by Electronic Message to the Seller shall be deemed to be a binding proposal for the conclusion of the Purchase Contract.
2.5 The Seller shall deliver to the Buyer by Electronic Message the Order Confirmation specified in clause 1.18. 18.18 of the Terms and Conditions, which constitutes acceptance (acceptance) of the proposal to conclude the Purchase Contract. Delivery of the Order Confirmation by the Seller pursuant to the preceding sentence to the Buyer shall be deemed to be the moment of conclusion of the Purchase Contract between the Parties. The Order Confirmation may include an invoice with a summary of the Goods ordered. The invoice shall serve as a tax document for the Buyer and shall contain all the particulars required by the relevant legislation.
2.6 After the Contract of Purchase has been concluded, the Parties shall have the rights and obligations arising from the concluded Contract of Purchase regulated by these Terms and Conditions, in particular the obligation of the Seller to deliver the ordered Goods to the Buyer and the obligation of the Buyer to pay the purchase price for the ordered Goods (if, depending on the chosen type of payment, the Buyer has not already done so at the time of placing the Purchase Order).
2.7 In the event that the Seller fails to deliver the Order Confirmation to the Buyer, the conclusion of the Purchase Contract between the Parties shall be deemed not to have taken place.
2.8 The Buyer shall, upon receipt of the Order Confirmation from the Seller, check the contents of the Order. In the event of any discrepancies or other errors in the contents of the Order Confirmation, the Buyer shall notify the Seller without undue delay by means of an electronic message sent to the Seller’s contact e-mail address set out in clause 1.19. of these Terms and Conditions.
2.9 The Seller shall not be liable for any damage caused to the Buyer (i) by incorrectly completing the Order Form or by (ii) the Buyer failed to alert the Seller to the inaccuracy of the information provided in the Order Confirmation. The Seller shall also not be liable for any damage caused as a result of (iii) the Buyer’s access details to the Order, Order Confirmation or any electronic media or servers containing the Order, Order Confirmation or Order data have come into the hands of unauthorised third parties and these have subsequently been misused/abused/modified/removed or otherwise used without fault of the Seller.
2.10 The Buyer is entitled to cancel a confirmed Order at any time until the Goods are dispatched by the Seller, by electronic message sent to the Seller’s contact email address set out in clause 1.19. 19.19 of these Terms and Conditions.
2.11 In case of cancellation of the Order according to the previous paragraph of this Article of the Terms and Conditions, the Buyer is obliged to provide in the Electronic Message his contact details, which are specified in the Order: order number, name and quantity of the ordered Goods. If the Goods have already been dispatched by the Seller, the Buyer is not entitled to cancel the Order under this Article of the Terms and Conditions.
2.12 Cancellation of an Order pursuant to this Article of the Terms and Conditions shall not be deemed to be a withdrawal from the Purchase Contract pursuant to Article 6. of these Terms and Conditions and shall be subject only to the provisions of this Article of these Terms and Conditions.
2.13 The Seller shall have the right to cancel an accepted Order or part thereof prior to a binding Order Confirmation sent to the Buyer via Electronic Message pursuant to clause 2.5. of this Article of the Terms and Conditions if:
2.13.1 the ordered Goods are no longer delivered,
2.13.2 the price of the Goods supplied has changed significantly or if
2.13.3 the Goods have been ordered to an address outside the currently available delivery locations
2.14 If the Seller exercises its right to cancel the Order or part of it, it shall not send the Buyer an Order Confirmation and the conclusion of the Purchase Contract between the Parties shall not take place.
2.15 If the Purchase Contract is concluded by a Consumer, this Purchase Contract shall be governed by the Civil Code and also by the legislation applicable to consumer protection, and if the Purchase Contract is concluded by a person in the course of his/her business, this Purchase Contract shall be governed by the Commercial Code.
2.16 By submitting an Order via the Portal, the Buyer confirms that he/she has read these Terms and Conditions thoroughly, understands them and agrees to all obligations arising from them.
2.17 These Terms and Conditions shall apply to cases where the Buyer is an Entrepreneur only if and to the extent provided for in Art. 10. of these Terms and Conditions.
2.18 The provisions of these Terms and Conditions may only be deviated from by written agreement of the Parties.
2.19 All relations concerning the Contract between the Seller and the Buyer that are not regulated by these Terms and Conditions shall be governed by the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on electronic commerce and on amendment and supplementation of Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection, as amended, the Consumer Protection Act, the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract and in the case of the Contract between the Seller and the Buyer – Entrepreneur, the provisions of the Commercial Code and the provisions of other applicable, generally binding legal regulations.
3. Purchase price of the Goods and payment terms
3.1 The purchase price of the Goods offered by the Seller in the e-shop is indicated on the Portal in the price list always for a specific Good (hereinafter referred to as the “Price“). The price for each Good listed for each Good in the eCommerce is final. The total price for the Goods may be increased by the price for delivery of the Goods, which the Seller shall notify to the Buyer when completing the Order Form. The prices of the Goods on the Portal shall be deemed to be the Seller’s valid price list.
3.2 All promotions for Goods listed in the e-shop are valid until stocks are sold out, unless otherwise stated for a specific Good.
3.3 The Seller reserves the right to unilaterally adjust the prices of the Goods listed in the e-shop with the proviso that the new prices of the Goods are valid for the Buyer on the date of their publication on the Portal, except for the Goods already ordered by the Buyer, i.e. j. Goods that have been ordered by means of an Order.
3.4 The Buyer is obliged to choose one of the following types of payment when filling in the Order Form:
3.4.1 online card payment via Stripe payment gateway,
3.4.2 payment via Google Pay or Apple Pay,
3.4.3 payment in cash resp. by card upon delivery to the Buyer’s chosen address (cash on delivery)
3.5 In the event that the Buyer chooses to pay the price for the Goods via a payment gateway when completing the Order Form, the Buyer is obliged to pay the consideration immediately after placing the Order. Clicking on the “Order with payment required” box or any other box with similar meaning redirects the Buyer to the payment gateway page where the Buyer is required to fill in his/her payment/credit card details, its expiry date and the three-digit CVC code according to the instructions therein. After filling in the payment/credit card details, the Buyer clicks on the “Confirm and send payment” box (or any other box with similar meaning), thereby paying the price for the selected Goods and the price for their delivery.
3.6. After the price has been sent via the payment gateway, the Seller shall deliver the Order Confirmation with payment to the Buyer via Electronic Message, and the Parties shall proceed according to the provisions of Art. 3. these Terms and Conditions.
3.7. If, when filling in the Order Form, the Buyer selects Google Pay or Apple Pay as the form of payment for the price of the Goods, the Buyer will be redirected to the page of this service after clicking on the box “Order with payment obligation” or other box with a similar meaning and the price will be paid according to the instructions given there.
3.8. After sending the price via Google Pay and Apple Pay, the Seller shall deliver to the Buyer via Electronic Message the Order Confirmation with payment and the Parties shall further proceed according to the provisions of Art. 3. these Terms and Conditions.
3.9. In the event that the Buyer chooses cash payment as a form of payment for the Goods when filling in the Order Form, the Buyer shall pay for the Goods in cash resp. card (cash on delivery) upon delivery of the Goods, the Buyer is obliged to pay the price for the Goods upon delivery to the person authorized by the Seller upon delivery of the Goods. If the Buyer fails to pay the price for the Goods upon delivery, the Seller or the Seller’s representative (courier) shall not be obliged to hand over the Goods to the Buyer.
3.10. If the payment cannot be properly made, depending on the type of payment selected at the time of placing the Order, or if other problems with entering payment details or making the payment occur, the Buyer is obliged to inform the Seller of this fact without undue delay using the contact details specified in clause 1.19. these Terms and Conditions. The Seller is obliged to reply to the Buyer’s Electronic Message or telephone contact as soon as possible and agree with the Buyer on the next appropriate course of action.
3.11. The price for the selected Goods indicated in the e-shop when placing the Order, increased by the price for delivery of the Goods, which is paid by the Buyer, constitutes the final price for the selected Goods. The Seller shall not require any additional fees or surcharges from the Buyer.
4. Terms of delivery and acceptance of the Goods
4.1. The Seller shall deliver the Ordered Goods to the Buyer, depending on their availability as indicated in the e-shop, as soon as possible, no later than 30 days from the date of conclusion of the Purchase Contract. The Seller shall inform the Buyer of the estimated time of delivery of the Goods via Electronic Message in the Order Confirmation. The delivery of the ordered Goods to the carrier specified in clause 4.3 shall be deemed to be the fulfilment of the delivery date of the Goods. on the date specified in the Order.
4.2. The ownership right to the delivered Goods shall pass to the Buyer only at the moment of full payment of the purchase price. If the Buyer is in default of payment of the purchase price, the Seller shall be entitled to demand the return of the Goods and the Buyer shall be obliged to return the Goods to the Seller at its own expense.
4.3 Delay in delivery of the Goods by the Seller shall not give the Buyer the right not to accept the Goods delivered. The Goods are delivered by the carrier selected by the Buyer (hereinafter referred to as the “Carrier“) at the time of delivery to the address specified in the Order, in accordance with clause 2.4. these Terms and Conditions. The Buyer is obliged to inspect the Goods upon receipt of the Goods. If the packaging of the consignment with the Goods is damaged, the Buyer shall check the condition of the consignment in the presence of the carrier and if the Goods are damaged or incomplete, the Buyer shall draw up a documentary record of this with the carrier of the consignment and have it confirmed by the carrier of the consignment. The Buyer shall resolve the claim for damaged shipment with the carrier according to the terms and conditions of the carrier concerned. The carrier is responsible for defects in the Goods caused by the carrier of the shipment. The Seller shall be responsible for the Goods until the Goods are handed over to the carrier. The Seller is not responsible for the delivery service of the carrier.
4.4 The Buyer is obliged to inspect the consignment upon receipt of the Goods, in particular to check that the packaging in which the Goods are packed is not damaged or otherwise deteriorated.
4.5 In the event that the Seller or the Seller’s representative delivers the Goods to the Buyer at the location specified in the Purchase Contract, the Buyer shall either take delivery of the Goods in person or arrange for the Goods to be taken delivery by another person designated by the Buyer. The Goods shall be deemed to have been delivered upon delivery of the Goods to the address specified in the Purchase Contract and accepted upon physical receipt of the Goods by the Buyer, respectively. by his attorney.
4.6 The risk of damage to the Goods shall pass to the Buyer at the moment when the Seller hands them over to the carrier for transportation to the place specified in the Purchase Contract.
5. Rights and Obligations of the Parties
5.1 The Seller undertakes:
5.1.1 to deliver the Goods in the agreed quantity, quality and date on the basis of the Order Confirmation and to pack the Goods for carriage in a manner necessary for their preservation and protection,
5.1.2 ensure that the Goods delivered comply with the applicable legislation of the Slovak Republic,
5.1.3 to hand over to the Buyer together with the Goods in written or electronic form at the latest all documents necessary for the acceptance and use of the Goods and other documents prescribed by applicable law (tax document, warranty certificate, etc.),
5.1.4 in the event of any circumstances preventing the Seller from delivering the Goods properly and on time, the Seller shall agree with the Buyer an alternative date for delivery of the Goods.
5.2 The Seller shall be entitled to the due and timely payment of the purchase price by the Buyer for the Goods delivered.
5.3 The Seller shall have the right to cancel the Order if due to stock out, unavailability of the Goods, or for technical or. other objective reasons, it is not possible to ensure delivery of the Goods to the Buyer within the period specified in these Terms and Conditions. The reason for non-delivery of the Goods may be that the ordered Goods are no longer manufactured or delivered or the price of the Goods has changed significantly, etc. The Buyer shall be immediately informed of the cancellation of the Order by telephone or e-mail and in the case of payment of the purchase price or part thereof, the funds in the amount already paid shall be refunded to the Buyer within 15 days from the date of cancellation of the Order to the account designated by the Buyer, unless otherwise agreed with the Seller.
5.4 The Seller shall not be liable:
5.4.1 for late delivery of the ordered Goods caused by the carrier,
5.4.2 for damage to the shipment by the carrier,
5.5 The Buyer shall:
5.5.1 take delivery of the purchased or ordered Goods in person or by another person authorized to do so,
5.5.2 pay the Seller the agreed purchase price within the agreed due date, including the cost of delivery of the Goods,
5.5.3 not to damage the good business name of the Seller,
5.6 The Buyer shall be entitled to delivery of the Goods in the quantity, quality, date and place agreed by the parties in the Order Confirmation.
5.7 The Buyer is obliged to pay the costs associated with the transportation of the ordered Goods, unless otherwise stated. The Buyer shall also be liable to pay the costs associated with the carriage of the Goods ordered even if the Buyer decides to change the Goods ordered and/or cancel the Order after it has been dispatched by the Seller and/or fails to take delivery of the Goods at the agreed time at the agreed place.
5.8 The Buyer or any other third party visiting the Portal (hereinafter referred to as the “Third Party“) undertakes to the Seller that:
5.8.1 shall not impersonate another person or entity,
5.8.2 give true information about his/her age.
5.8.3 shall not insert its own advertising, third party advertising, texts, advertise services, etc. on the Portal,
5.8.4 will not attempt to gain unauthorised access to other computer systems through the Portal,
5.8.5 shall not attempt to obtain personal data of other Customers through the Portal, download, write, display, publish, copy, reproduce, modify, create derivative works, etc. from the Portal.
5.8.6 will not attempt to restrict, interrupt, overload or in any other way damage the Portal,
5.8.7 will not use the Portal in a manner inconsistent with the purpose for which the Portal is normally used,
5.8.8 will not use the Portal in violation of generally binding regulations in force in the Slovak Republic or good morals,
5.8.9 will not attempt to decrypt, alter or interfere with the content of the Portal,
5.8.10 shall not publish, distribute or use the data, content or materials provided on the Portal without the written consent of the Operator,
5.8.11 will not place erotic and pornographic material (text, images, videos, etc.) on the Portal,
5.8.12 will not place text on the Portal, respectively. other material (images, videos, etc.) inciting national, racial or ethnic intolerance, promoting fascism, communism or other similar ideologies,
5.8.13 will not place text on the Portal, respectively. other material that would in any way interfere with the personality rights of third parties.
5.9 If the Buyer, resp. Third Party breaches any of the obligations specified in clause 5.8. of these Terms and Conditions, the Seller shall be entitled to the Buyer, resp. The Seller reserves the right to deny the Third Party access to the Portal at any time and the Seller also reserves the right to delete any material, link, comment or part thereof that would be in breach of the Buyer’s, respectively the Third Party’s, obligation to access the Portal at any time. Third Party specified in clause 5.8. of these Terms and Conditions.
5.10 The Buyer, resp. The third party obtaining data on the Portal is liable for damages caused by unauthorized interference with the Portal or for damages caused by improper use of the Portal. In these cases, the person obtaining the data on the Portal is also liable for indirect damages, consequential damages and lost profits.
5.11 The Seller shall not be liable for any reduction in the quality or interruptions of services provided through the Portal caused by third parties and shall not be liable for services made available on the Portal provided by third parties.
5.12 The Seller shall not be liable for any damage resulting from circumstances, respectively. The Seller shall not be liable for any damages resulting from circumstances of force majeure, e.g. accidents of the nature of natural disasters, power outages, crisis situations, terrorist attacks, epidemics, state emergency and other circumstances which are circumstances excluding liability under the legislation of the Slovak Republic. The Seller shall not be liable for damage caused by any interruption of services provided through the Portal, reduction in the quality of these services due to weather conditions.
Announcements. The Buyer may not change the asserted claim without the Seller’s consent, except in the cases provided for in § 436 par. 2 of the Commercial Code.
6. Withdrawal from the contract of sale
6.1. Pokiaľ dôjde k nemožnosti splniť svoje povinnosti zo strany predávajúceho, vyplývajúce mu z kúpnej zmluvy, z dôvodu vypredania zásob, nedostupnosti tovaru alebo ak výrobca, dovozca alebo dodávateľ tovaru dohodnutého v kúpnej zmluve prerušil výrobu alebo vykonal tak závažné zmeny, ktoré znemožnili realizáciu splnenia povinností predávajúceho vyplývajúcich z kúpnej zmluvy alebo z dôvodov vyššej moci alebo ak ani pri vynaložení všetkého úsilia, ktoré možno od neho spravodlivo požadovať nie je schopný dodať tovar zákazníkovi v lehote určenej týmito obchodnými podmienkami, predávajúci je povinný o tejto skutočnosti okamžite informovať kupujúceho a zároveň je povinný ponúknuť kupujúcemu náhradné plnenie alebo možnosť pre kupujúceho odstúpiť od kúpnej zmluvy (stornovať objednávku). V prípade, ak kupujúci odstúpi od kúpnej zmluvy z dôvodov uvedených v tomto bode týchto reklamačných a obchodných podmienok, je predávajúci povinný vrátiť kupujúcemu už zaplatenú zálohu za tovar dohodnutý v kúpnej zmluve v lehote 14 dní od oznámenia o odstúpení od zmluvy prevodom na účet určený kupujúcim.
6.2. Kupujúci je oprávnený odstúpiť od kúpnej zmluvy bez udania dôvodu v súlade s ust. § 7 a nasl. Zákona č. 102/2014 Z.z. o ochrane spotrebiteľa pri predaji na diaľku (ďalej len „Zákon o ochrane spotrebiteľa pri predaji na diaľku“) v lehote 14 dní od prevzatia tovaru, resp. odo dňa uzavretia zmluvy o poskytnutí služby alebo zmluvy o poskytovaní elektronického obsahu nedodávaného na hmotnom nosiči, ak predávajúci včas a riadne splnil informačné povinnosti podľa ust. § 3 Zákona o ochrane spotrebiteľa pri predaji na diaľku.
6.3. Kupujúci má právo v rámci tejto lehoty po prevzatí tovar rozbaliť a odskúšať obdobným spôsobom ako je obvyklé pri nákupe v klasickom „kamennom“ obchode, a to v rozsahu potrebnom na zistenie povahy, vlastností a funkčnosti tovaru.
6.4. Začiatok plynutia lehoty na odstúpenie od zmluvy je stanovený na deň, v ktorý kupujúci alebo ním určená tretia osoba s výnimkou dopravcu prevezme všetky časti objednaného tovaru alebo pokiaľ
- (a) delivers goods consisting of several parts or pieces, from the date of receipt of the last part or piece,
- b) the goods ordered by the Buyer in one order shall be delivered separately, from the date of receipt of the goods that were delivered last,
- (c) he delivers the goods repeatedly under the contract for a specified period of time from the date of receipt of the first delivery.
6.5. Kupujúci môže odstúpiť od kúpnej zmluvy, predmetom ktorej je kúpa tovaru aj pred začatím plynutia lehoty na odstúpenie od zmluvy.
6.6. Pri odstúpení od zmluvy sa vyžaduje písomná forma, spôsobom nevzbudzujúcim pochybnosti, že došlo k odstúpeniu od zmluvy omylom alebo v podobe zápisu na inom trvanlivom nosiči. Lehota na odstúpenie od zmluvy sa považuje za zachovanú, ak oznámenie o odstúpení od zmluvy bolo odoslané predávajúcemu najneskôr v posledný deň lehoty podľa ust. § 7 ods. 1 Zákona o ochrane spotrebiteľa pri predaji na diaľku.
6.7. Odstúpenie od kúpnej zmluvy podľa prechádzajúceho bodu týchto obchodných a reklamačných podmienok musí obsahovať informácie požadované vo formulári odstúpenia od kúpnej zmluvy, ktorý tvorí prílohu č. 1 týchto obchodných a reklamačných podmienok, najmä identifikáciu kupujúceho, číslo a dátum objednávky, presnú špecifikáciu tovaru, spôsob, akým má predávajúci vrátiť už prijaté plnenie, najmä číslo účtu a/alebo poštovú adresu kupujúceho.
6.8. V prípade odstúpenia od kúpnej zmluvy kupujúcim, sa zrušuje od začiatku aj každá doplnková zmluva súvisiaca s kúpnou zmluvou, od ktorej kupujúci odstúpil. Nie je možné požadovať od kupujúceho žiadne náklady alebo iné platby, ktoré súvisia so zrušením doplnkovej zmluvy, okrem úhrady nákladov a platieb uvedených v ust. § 9 ods. 3, ust. § 10 ods. 3 a 5 Zákona o ochrane spotrebiteľa pri predaji na diaľku a ceny za službu, ak je predmetom zmluvy poskytnutie služby a došlo k úplnému poskytnutiu služby.
6.9. V lehote do 14 dní odo dňa odstúpenia od kúpnej zmluvy, je kupujúci povinný bez zbytočného odkladu zaslať tovar späť na adresu sídla prevádzkovateľa alebo ho odovzdať predávajúcemu alebo osobe poverenej predávajúcim na prevzatie tovaru. To neplatí, ak predávajúci navrhol, že si tovar vyzdvihne osobne alebo prostredníctvom ním poverenej osoby. Lehota podľa prvej vety tohto bodu týchto obchodných a reklamačných podmienok sa považuje za zachovanú, ak bol tovar odovzdaný na prepravu najneskôr v posledný deň lehoty.
6.10. Zásielky na dobierku nebudú preberané predávajúcim. Odporúča sa tovar poistiť. Predávajúci je povinný bez zbytočného odkladu, najneskôr do 14 dní odo dňa doručenia oznámenia o odstúpení od zmluvy vrátiť kupujúcemu všetky platby, ktoré od neho prijal na základe kúpnej zmluvy alebo v súvislosti s ňou vrátane nákladov na dopravu, dodanie a poštovné a iných nákladov a poplatkov. Predávajúci nie je povinný vrátiť kupujúcemu platby podľa tohto bodu týchto obchodných a reklamačných podmienok pred tým, ako mu je doručený tovar alebo kým kupujúci nepreukáže zaslanie tovaru späť predávajúcemu, ibaže predávajúci navrhne, že si tovar vyzdvihne osobne alebo prostredníctvom ním poverenej osoby.
6.11. Náklady na vrátenie tovaru predávajúcemu znáša kupujúci. Tovar sa vráti priamo predávajúcemu alebo osobe poverenej predávajúcim na prevzatie tovaru. To neplatí v prípade ak predávajúci súhlasil, že tieto náklady bude znášať sám alebo ak si nesplnil povinnosť podľa § 3 ods. 1 písm. i) Zákona o ochrane spotrebiteľa pri predaji na diaľku.
6.12. Kupujúci zodpovedá len za zníženie hodnoty tovaru, ktoré vzniklo v dôsledku takého zaobchádzania s tovarom, ktoré je nad rámec zaobchádzania potrebného na zistenie vlastností a funkčnosti tovaru. Spotrebiteľ nezodpovedá za zníženie hodnoty tovaru, ak si predávajúci nesplnil informačnú povinnosť o práve spotrebiteľa odstúpiť od zmluvy podľa § 3 ods. 1 písm. h) Zákona o ochrane spotrebiteľa pri predaji na diaľku.
6.13. Predávajúci je povinný vrátiť kupujúcemu kúpnu cenu za tovar rovnakým spôsobom, aký použil kupujúci pri svojej platbe, pokiaľ sa s kupujúcim nedohodne na inom spôsobe vrátenia platieb bez toho, aby kupujúcemu v tejto súvislosti boli účtované ďalšie poplatky.
6.14 In accordance with Art. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer cannot withdraw from a contract whose subject matter is:
- the sale of goods made to the consumer’s specific requirements, made-to-measure goods or goods designed specifically for a single consumer,
- the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
6.15. Ustanovenia čl. 10 týchto obchodných a reklamačných podmienok výslovne neplatia pre subjekty nespĺňajúce definíciu spotrebiteľa uvedenú v ust. § 2 písm. a) Zákona.
7. Alternative Dispute Resolution
7.1. Každý Kupujúci v postavení Spotrebiteľa, má v zmysle zákona č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov (ďalej ako „Zákon o alternatívnom riešení sporov“) právo obrátiť sa na subjekt alternatívneho riešenia sporov s cieľom zabezpečenia ochrany svojich spotrebiteľských práv v prípade, ak má za to, že boli porušené jeho spotrebiteľské práva pri vzťahoch vyplývajúcich z Kúpnej zmluvy, napr. pri vybavovaní Objednávky, uplatnení reklamácie a pod.
7.2 Alternative dispute resolution shall be conducted in accordance with the relevant regulations governing alternative dispute resolution. The Buyer, as a Consumer, shall cooperate with the Alternative Dispute Resolution Entity in order to resolve the dispute promptly. In the event of a cross-border consumer dispute, the Buyer, as a Consumer, shall have the right to contact the European Consumer Centre, which shall provide the Buyer with the delivery address, electronic address or telephone contact details of the ADR entity competent to resolve the dispute.
7.3 Alternative dispute resolution entities are published on the website of the Ministry of Economy of the Slovak Republic. The Slovak Trade Inspection Authority is also an alternative dispute resolution body, which provides all relevant information on the platform https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi.
7.4 Under the Alternative Dispute Resolution Act, the Buyer, who is a Consumer, has the right to file a complaint through the RSO platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm, if he/she believes that his/her consumer rights have been violated in connection with the provision of services by the Seller.
8. Final provisions
8.1 Mutual relations between all persons using the Portal shall be governed by these Terms and Conditions and, if not expressly regulated by these Terms and Conditions, shall be governed by the relevant applicable laws of the Slovak Republic.
8.2 The Seller reserves the right to amend and/or supplement these Terms and Conditions at any time. Amendments or additions to these Terms and Conditions shall take effect on the date of their publication on the Portal. Contracts concluded during the validity and effectiveness of the Terms and Conditions published prior to their amendment and/or supplementation shall be subject to the Terms and Conditions published on the Portal at the time of conclusion of the Contract.
8.3 If any provision of these Terms and Conditions is or becomes invalid or ineffective, such invalidity and/or ineffectiveness shall not affect the remaining provisions of these Terms and Conditions, which shall remain valid and effective. In the event of such invalidity and/or ineffectiveness of any provision of these Terms and Conditions, the Seller undertakes to replace such invalid and/or ineffective provision with a new provision which best corresponds to the intended content of the original invalid and/or ineffective provision and, in the event that such invalid and/or ineffective provision affects a Contract of Purchase already entered into between the Buyer and the Seller, the Parties are obliged to replace such provisions by mutual agreement with a provision which best corresponds to the intended content of the provision being replaced.
8.4 In the event that any provision of these Terms and Conditions is in conflict with a provision of generally binding law from which the Parties may by agreement derogate or exclude its application, the Parties shall be deemed to have derogated from such provision of law, respectively. that, according to the nature of the case, they have excluded the application of such provision.
8.5 Neither Party shall be liable for the impossibility of performance in the event of the occurrence of facts due to the so-called. “Force Majeure”. For events due to so-called “force majeure”, the Parties shall not be liable. “force majeure” as referred to in the preceding sentence shall be deemed to be events which the Parties could not have foreseen and could not have prevented, even if all reasonable efforts and/or professional care had been exercised, and which are beyond the control of the Parties, in particular war, strike, insurrection, natural disaster, pandemic, legislative changes, etc.
8.6 On the effective date of the new Terms and Conditions, the previous Terms and Conditions shall cease to be valid and effective, except for the situations specified in clause 11.2. of this Article of the Terms and Conditions.
8.7 These Terms and Conditions shall come into force and effect on the date of publication on the web portal www.monisgreens.com
